Here are some tips and guidelines to help you prepare to have a successful online session:
- Make sure you have a stable and secure internet connection. If you can be close to the router or even plug into it, that will help with a good connection.
- Close any other tabs or programs you have running that may be taking up internet bandwidth. This might include
- Other tabs on your browser
- Dropbox, Google Drive, Box, or other cloud/backup services
- Check also for other devices that might be using the internet.
- Make sure you are in a private space with nobody else around, and where nobody can walk in on your session.
- Consider putting on a fan or noise machine if you need to block the sound from others in an adjacent room.
- Use headphones if you want to ensure that nobody else can hear your provider speaking.
- Avoid using your phone if possible – a bigger screen is a better option if it’s available.
- If you are using a mobile device, please place it on a desk or table with the camera about level with your eyes, rather than holding it in hand.
- Try to use a well-lit space, and avoid having a bright light source directly behind you.
- Make sure you are sitting back far enough that anyone who is part of the session has their full face visible on the screen.
Your provider will be abiding by the same guidelines.
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Our Testimonials
Raffi made me enjoy going to therapy. I have learned to talk through issues that seemed impossible and I feel so much better about the communication in my relationship now.
Tyson V.
Highly professional but down to earth. Both my husband and I felt completely understood and valued; something couples often fear simply cannot be achieved. I’m sure we’ll return we need a “tune-up”!
TA
I will always be grateful to Raffi for helping me through a very challenging time in my life. Within a few minutes of our first meeting, I was comfortable talking to him. I would highly recommend Raffi to anyone.
Andrew K. Stein
I met Caitlin about a year and a half ago. I automatically felt comfortable with her. She has a warm disposition and so friendly. She really made an effort to get to know me.
Chavi Shpilsky
Raffi is insightful, intuitive, experienced, and has a sense of humor. I would recommend Raffi to a friend or relative without qualm.
Channah C.
Caitlin is very professional–I found her organized, attentive and thorough. She made herself available when I had to reschedule sessions and she would follow up with me on her own time if she knew I was going through a challenging experience. She is one of the most top-quality people I have ever met.
Amanda Rosner
In such a short time, you worked wonders! One or both of us may return in the future but please know we’re both indebted to you. We’re back to cherishing our time with one another and back to looking forward to a long life as husband and wife.
Lisa & Tim
Raffi is extremely intelligent, insightful, trustworthy and pragmatic. I recommend Raffi without hesitation or reservation. He has a serious goal-focus balanced with a great sense of humor. Raffi is a tremendous, vital person to turn to.
Chanan Siris
I’ve known the people behind the Baltimore Therapy Center for over six years. I’ve found them to be kind, honest, and truly cared about what’s best for me. I’d come in just to visit if I lived nearby.
Yakov Okshtein
Raffi is a great person to help you get through your challenges in life. He is attentive, listens, and genuinely cares about his patients. Since I have been going to see him I have become less stressed.
COA
Raffi was very welcoming and easy to talk to. My boyfriend and I saw him for several months and found that he was able to relate to each of us and help us to work together. I would definitely recommend him to any of my friends or family
Rachel
Raffi was extremely helpful. I can’t believe how many problems he helped me solve – even ones that l have been dealing with for years!
Dan
I’ve worked with Raffi for six years, and from the beginning, he’s been VERY understanding of my unique situation and has been unbelievable helpful in guiding me to where I’ve gotten to, going above and beyond any expectations I had. I honestly can’t thank him enough.
YO
Raffi is so easy to talk to. He makes you see things clearly. Almost immediately I was able to change things that were bothering me. He keeps conversations light and sometimes funny. He’s a great guy and I recommend him to EVERYONE!
JMP
Raffi Bilek is a phenomenal resource. He provides meaningful feedback and direction that clearly reflects my unique situation. His comments are wise, productive, and well thought-out. His humor also helps me feel comfortable and makes him relatable.
Jeremy R.
Thank you so much for all of your help and guidance, especially tonight. Both my wife and I were impressed and grateful for your willingness to work with us despite running a significant amount of time over. You are genuine in your demeanor and sincere with your advice.
John S.
I cannot speak highly enough of Raffi. In just a couple of sessions, Raffi has already began to successfully impact our marriage. Both my wife and I continue to be impressed with him and our progress each week.
Mark M.
Caitlin has been a mentor and guiding force for me over the past 10 years. Despite her very busy schedule, she has always made herself available to help when needed. Caitlin is a very genuine, very caring person, and has a tremendous amount to offer her clients.
Naomi S.
I am so thankful to have found Raffi. I feel so comfortable and confident when speaking with him. From small issues to major life decisions I have benefitted from his warmth and genuine care. I can assure you that Raffi will be an invaluable asset to your life.
Danielle Kippur
Raffi is a wonderful therapist. He’s understanding, warm, and thoughtful. He does not shy away from difficult or sensitive topics. I highly recommend his practice.
Kim Wise
My boyfriend and I see Raffi and it was the best decision we ever made. It is hard to gather the right words to describe him and how much he has helped us and our relationship.
Summer H.
Raffi, was professional, insightful, and helped us.
Harry S.
Caitlin is so special. She is an excellent listener and offers valuable and practical advice for improving life circumstances. I would highly recommend her to anyone looking to grow and improve their life situation. Thank you!