All e-mails sent from the Baltimore Therapy Center are securely encrypted and cannot be intercepted in transit by third parties. However, you are responsible for the security of your own e-mail accounts and devices. Additionally, e-mails sent by you to the Baltimore Therapy Center are not encrypted.
You may also request to communicate with the Baltimore Therapy Center via unencrypted methods such as text messages. If you choose to use unencrypted communication options, please be aware that any computer, unencrypted e-mail or text communication can be accessed by unauthorized people and hence can compromise the privacy and confidentiality of such communication.
Unencrypted e-mails and texts are vulnerable to such unauthorized access due to the fact that servers or communication companies may have unlimited and direct access to all e-mails and texts that go through them. The following are some of the risks inherent in using these media:
- An unencrypted e-mail or text message might be sent erroneously to the wrong recipient, seen by someone in your house or workplace, or purposefully intercepted by a third party.
- Communication companies (e.g., Google) may be able to access e-mail accounts and text messages.
- Computers, tablets, and cell phones can be lost or stolen.
These risks exist both for unencrypted messages you send to your provider, and those your provider sends to you. (E-mails you receive from the Baltimore Therapy Center are encrypted.) In order to further address these possibilities from the side of the Baltimore Therapy Center, all e-mails bear a disclaimer in case of mistaken recipients, and all confidential data on computers, tablets, and cell phones is password-protected. Baltimore Therapy Center computers are equipped with virus protection and a password. Client information is stored in a HIPAA-secure cloud environment through Google Apps and is backed up regularly into a separate secure cloud. Emails and text messages exchanged between you and your provider become a part of your record and subject to all the same laws and rights of access as any other part of your record.
You are not required to use any of these methods of communication to receive treatment. You have the right to request unencrypted communications and to revoke your request at any time. If you initiate communication with your provider via unencrypted methods, we will assume that you have made an informed decision to use such communication methods, will view it as your agreement to accept the risks associated with such methods, and will honor your desire to communicate using these methods. You may also choose to communicate electronically only via secure means, by contacting us through the contact form on our website, or by downloading the iPlum app, which allows for secure and encrypted texting.
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Our Testimonials
Raffi made me enjoy going to therapy. I have learned to talk through issues that seemed impossible and I feel so much better about the communication in my relationship now.
Tyson V.
Highly professional but down to earth. Both my husband and I felt completely understood and valued; something couples often fear simply cannot be achieved. I’m sure we’ll return we need a “tune-up”!
TA
I will always be grateful to Raffi for helping me through a very challenging time in my life. Within a few minutes of our first meeting, I was comfortable talking to him. I would highly recommend Raffi to anyone.
Andrew K. Stein
I met Caitlin about a year and a half ago. I automatically felt comfortable with her. She has a warm disposition and so friendly. She really made an effort to get to know me.
Chavi Shpilsky
Raffi is insightful, intuitive, experienced, and has a sense of humor. I would recommend Raffi to a friend or relative without qualm.
Channah C.
Caitlin is very professional–I found her organized, attentive and thorough. She made herself available when I had to reschedule sessions and she would follow up with me on her own time if she knew I was going through a challenging experience. She is one of the most top-quality people I have ever met.
Amanda Rosner
In such a short time, you worked wonders! One or both of us may return in the future but please know we’re both indebted to you. We’re back to cherishing our time with one another and back to looking forward to a long life as husband and wife.
Lisa & Tim
Raffi is extremely intelligent, insightful, trustworthy and pragmatic. I recommend Raffi without hesitation or reservation. He has a serious goal-focus balanced with a great sense of humor. Raffi is a tremendous, vital person to turn to.
Chanan Siris
I’ve known the people behind the Baltimore Therapy Center for over six years. I’ve found them to be kind, honest, and truly cared about what’s best for me. I’d come in just to visit if I lived nearby.
Yakov Okshtein
Raffi is a great person to help you get through your challenges in life. He is attentive, listens, and genuinely cares about his patients. Since I have been going to see him I have become less stressed.
COA
Raffi was very welcoming and easy to talk to. My boyfriend and I saw him for several months and found that he was able to relate to each of us and help us to work together. I would definitely recommend him to any of my friends or family
Rachel
Raffi was extremely helpful. I can’t believe how many problems he helped me solve – even ones that l have been dealing with for years!
Dan
I’ve worked with Raffi for six years, and from the beginning, he’s been VERY understanding of my unique situation and has been unbelievable helpful in guiding me to where I’ve gotten to, going above and beyond any expectations I had. I honestly can’t thank him enough.
YO
Raffi is so easy to talk to. He makes you see things clearly. Almost immediately I was able to change things that were bothering me. He keeps conversations light and sometimes funny. He’s a great guy and I recommend him to EVERYONE!
JMP
Raffi Bilek is a phenomenal resource. He provides meaningful feedback and direction that clearly reflects my unique situation. His comments are wise, productive, and well thought-out. His humor also helps me feel comfortable and makes him relatable.
Jeremy R.
Thank you so much for all of your help and guidance, especially tonight. Both my wife and I were impressed and grateful for your willingness to work with us despite running a significant amount of time over. You are genuine in your demeanor and sincere with your advice.
John S.
I cannot speak highly enough of Raffi. In just a couple of sessions, Raffi has already began to successfully impact our marriage. Both my wife and I continue to be impressed with him and our progress each week.
Mark M.
Caitlin has been a mentor and guiding force for me over the past 10 years. Despite her very busy schedule, she has always made herself available to help when needed. Caitlin is a very genuine, very caring person, and has a tremendous amount to offer her clients.
Naomi S.
I am so thankful to have found Raffi. I feel so comfortable and confident when speaking with him. From small issues to major life decisions I have benefitted from his warmth and genuine care. I can assure you that Raffi will be an invaluable asset to your life.
Danielle Kippur
Raffi is a wonderful therapist. He’s understanding, warm, and thoughtful. He does not shy away from difficult or sensitive topics. I highly recommend his practice.
Kim Wise
My boyfriend and I see Raffi and it was the best decision we ever made. It is hard to gather the right words to describe him and how much he has helped us and our relationship.
Summer H.
Raffi, was professional, insightful, and helped us.
Harry S.
Caitlin is so special. She is an excellent listener and offers valuable and practical advice for improving life circumstances. I would highly recommend her to anyone looking to grow and improve their life situation. Thank you!